How can I use my MS365 Business Standard's app benefits, if there is another MS account logged into my Windows?

Varga Zsolt 20

So my issue is, that there is a Business Basic licensed account logged into my Windows, which doesn't have the desktop applications as my Business Standard licensed account. After downloading Office and logging into it, I am unable to use the apps such as Excel, Word, because the primary account's license doesnt involve these desktop apps.

I tried removing the primary accout from my Windows, but I was warned that certain files will get removed with it.

Which I obviously want to avoid, as I need the files this primary user created and worked with.

I was thinking to upgrade it's license to Standard, but I hope there are other ways to solve this...

Thanks for reading,

Any suggestions are welcome!

Martin Ilesanmi 5 Reputation points

2024-05-09T05:54:27.56+00:00
Hello @Varga Zsolt ,

Thank you for reaching out, and I completely understand your concern about ensuring the safety of your data throughout this process.

Regarding your Microsoft 365 Business Basic license not enabling the activation of your Office applications, I want to assure you that there are solutions available to ensure you have access to the full suite of productivity tools. Upgrading your license to Microsoft 365 Business Standard would grant you access to these applications along with additional Software as a Service benefits. You can refer to this documentation for a comparison of the licenses that include Office apps activation: [Microsoft 365 Products Comparison](https://www.microsoft.com/fr-fr/microsoft-365/buy/compare-all-microsoft-365-products).

To address this issue, you can follow these steps:

Add the Business Standard account to your Office apps: Open an Office app such as Word or Excel, then navigate to File > Account. Under User Information, click Switch Account, and then Add Account. Input the credentials for your Business Standard account. This should allow you to utilize the Office apps with the Business Standard license.

Change the primary account in Office apps: If the previous step does not resolve the issue, you can attempt to change the primary account in your Office apps. Open an Office app, click on File > Account. Under User Information, you'll see the currently logged-in accounts. Click on the Business Basic account and select Sign Out. Subsequently, sign in with your Business Standard account. For further guidance, you can refer to this documentation: [Switch Your Office License] https://support.microsoft.com/en-us/office/switch-your-office-license-3647220b-0a37-4f09-816d-e1f7f430db21

Please rest assured that these steps will not impact the files stored on your computer. They solely involve changing the account associated with Office. Your files will remain intact, and you'll retain full access to them.

I trust these recommendations will alleviate your concerns about data loss.

Kindly consider marking this response as the answer as you implement the above suggestions. Should you have any further questions, please don't hesitate to reach out—I'm more than happy to assist further.

Thank you,

Martin
Varga Zsolt 20 Reputation points

2024-05-09T06:18:27.0466667+00:00

Hello Martin,

Thanks for your quick answer!

I am currently unable to try your solution for the problem.

Though as I remember, as soon as I opened Excel for example, a window popped up which wanted me to log in but as I tried to log in, it said there is another account logged in already. I simply could not press "File" or any button, because this window didnt allow me to access it.

I think it said something about I either log out of the primary account or I had a "Close Excel" button on the bottom left side.

I will try to do as you said, but as I remember it won't work.

What do you think?

Thanks again.

Accepted answer

Jiajing Hua-MFST 5,710 Reputation points Microsoft Vendor

2024-05-09T07:22:29.63+00:00

Hi @Varga Zsolt

Is this Business Basic licensed account yours?

If so, please close all Office apps, remove the existed license and cached account information: download the OLicenseCleanup.zip file, extract the OLicenseCleanup.vbs script, and run it using elevated permissions.

Then open one Office app, try to sign in your Business Standard account.

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2 people found this answer helpful.
Jiajing Hua-MFST 5,710 Reputation points Microsoft Vendor

2024-05-14T06:26:35.0766667+00:00

Hi @Varga Zsolt

Sorry to bother you. Please check whether my information is helpful to you.

Any issues or updates, you may post back and discuss with us.

Varga Zsolt 20 Reputation points

2024-05-14T13:10:30.69+00:00

Hi

Yes, it did work, except I had to reinstall the Office itself for it to work after running the script, because it refused to open existing excel, word files.

After that, my problem was solved.

Thanks for the help regardless!
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How can I use my MS365 Business Standard's app benefits, if there is another MS account logged into my Windows?

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