Sharepoint Online - can't create subsite from template

adv_kd 70 Reputation points
2024-05-09T08:25:49.11+00:00

Hello,
I want to create many subsites from custom template, but I don't see "Custom template" option, when creating subsite.

This is my main site. By the way, I'll ask - why is this URL "https://contoso.sharepoint.com"? Every other site is ".../sites/sitename"

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This site have some subsites:

User's image But when I click "New", there is no "Custom template" tabUser's image

Yes, I've added template, it's activated at the top level site settings.

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Problem occurs ONLY in this particular site. On other sites I did the same and I can see those "Custom templates"...
SharePoint Server Publishing is turned off on top.

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SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
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  1. Ling Zhou_MSFT 14,220 Reputation points Microsoft Vendor
    2024-05-10T05:21:40.47+00:00

    Hi @adv_kd,

    Thank you for posting in this community.

    1.Do you mean the entire URL of your site collection is https://contoso.sharepoint.com? As you said, the URL for the site set should be https://contoso.sharepoint.com/sites/siteName.If your URL doesn't meet the specification then something may have gone wrong when they were created, and I would suggest that you re-create this site collection.

    2.I also tried creating sub-sites and applying custom templates and everything works fine. By your description, this issue is only happening on this particular site. This is most likely a random error. We suggest you clear browser cache and then try again. If the problem persists then the best solution would be to recreate that site collection.

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