New Teams randomly crashes affecting most applications requiring reboot

Iniobong Nkanga 1,681 Reputation points
2024-05-10T02:24:02.38+00:00

Hello 

 

Please i need your help on this issue.

 

Late last week one of our users experienced an issue with New Teams which has been off-and-ongoing which affected two computers logged in as him.

 

A similar issue occurred while he was using teams web version. It would crash Google chrome and make other application windows black.

 

During April, I did an org-wide block of New Teams forced upgrade and Jeremy was able to use old Teams without issue.

 

I have tried updating the video drivers, removing a potentially problematic webcam, SFC /scan now, repair install of New Teams. DISM commands. Unable to pinpoint a cause or solution. It only seems to happen to this one user.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,223 questions
{count} votes

1 answer

Sort by: Most helpful
  1. LiweiTian-MSFT 14,940 Reputation points Microsoft Vendor
    2024-05-10T06:30:15.26+00:00

    Hi @Iniobong Nkanga

    Can you describe in detail the problem this user is experiencing?

    Does this problem occur with other users using New Teams?

    Based on your description, the issue seems to be related to the user and not the computer. Please try clearing the Teams cache and logging in again:

    User's image


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


    0 comments No comments