I Lost my phone & cannot receive Authenticator code on my New Phone

Themba Khanye 5 Reputation points

Hi Hope you are well, I unfortunately lost my phone. Whenever I wanna sign in to my account it requires me to enter the code sent in my microsoft authenticator app. I wanted to reset my authenticator app in the additional security verification panel but I cant access it because it needs the code sent to my authenticator app to open. I reinstalled the Microsoft Authenticator app in my new phone and tried the recover account option but it just shows that my account does not exist .

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Vahid Ghafarpour 18,765 Reputation points

    I 'd call the global number for support and reset the access. 

    Global Customer Service Phone Numbers

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