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TENANT LOCKOUT (URGENT) / Faulty Conditional Access Policy

Ali-ms 0 Reputation points
2024-05-10T21:19:05.4766667+00:00

Hello,

Due to a faulty Conditional Access policy, not all of our admin users can access our tenant.

We need to remove one of our global admin users from the exclude this policy. The case has been escalated to higher authorities but still no progress has been made. Since it is a big problem, the internal functioning of the company is affected.

We are urgently waiting for the Data protection team to reach us and support us in solving the problem.

When I looked at previous cases, I saw that you can get faster support here. I am waiting for your urgent support.

Case Number : 2405100040004083

Thank you

WE NEED URGENT HELP

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,843 questions

2 answers

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  1. Ali-ms 0 Reputation points
    2024-05-12T01:57:17.83+00:00

    RESOLVED.

    Thank you so much

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  2. Sandeep G-MSFT 15,086 Reputation points Microsoft Employee
    2024-05-13T04:37:28.0666667+00:00

    @Ali-ms

    Thank you for posting this in Microsoft Q&A.

    I apologize for the delay in responding to the thread. I see that you had raised this thread on a weekend and due to this we were unable to attend this.

    However, we are glad to know that the issue has been resolved and you have gained the access to your tenant again.

    I believe, you had got this resolved by contacting the data protection team.

    Do reach out to us in case you have any questions in the future.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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