Windows 11 doesn't recognize a user on startup

SLM64 20

My windows 11 machine has failed to recognize a user profile on startup 3 times now. It seems to happen about every 2 months. When it does this all of my documents and settings are lost. After researching possible causes for this I found that an "improper" shutdown could cause this, however I always shut down my PC correctly. I don't do a forced shutdown by holding down the power button.

Event Viewer data from Kernel-Power shows several critical event ID #41 which says "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

I have the PC on a UPS so it hasn't lost power. Is there a bug in windows 11 causing the windows kernel to loose power which then causes my user profile to be lost?

Darrell Gorter 1,306 Reputation points

2024-05-11T14:34:25.21+00:00

Hello,

What are the Details of the Kernel Power 41, this event reports more than just Power problems, but the details may have more information in that could help point us to the cause(s).

Darrell
SLM64 20 Reputation points

2024-05-11T19:18:13.7766667+00:00
Here are the XML details.

<Event xmlns="__http://schemas.microsoft.com/win/2004/08/events/event__">

<System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

<EventID>41</EventID>

<Version>9</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000400000000002</Keywords>

<TimeCreated SystemTime="2024-04-06T14:21:36.7105067Z" />

<EventRecordID>4843</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>MEHLENT-2</Computer>

<Security UserID="S-1-5-18" />

</System>

<EventData>

<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">1</Data>

<Data Name="PowerButtonTimestamp">133568868139505860</Data>

<Data Name="BootAppStatus">0</Data>

<Data Name="Checkpoint">54</Data>

<Data Name="ConnectedStandbyInProgress">false</Data>

<Data Name="SystemSleepTransitionsToOn">4</Data>

<Data Name="CsEntryScenarioInstanceId">37</Data>

<Data Name="BugcheckInfoFromEFI">false</Data>

<Data Name="CheckpointStatus">0</Data>

<Data Name="CsEntryScenarioInstanceIdV2">37</Data>

<Data Name="LongPowerButtonPressDetected">false</Data>

<Data Name="LidReliability">false</Data>

<Data Name="InputSuppressionState">0</Data>

<Data Name="PowerButtonSuppressionState">0</Data>

<Data Name="LidState">3</Data>

</EventData>

</Event>
Darrell Gorter 1,306 Reputation points

2024-05-11T21:39:44.81+00:00

Hello,

Looks like the machine may have been in sleep state, either entering or trying to wake from one.

open an elevated CMD prompt

Run powercfg /systempowerreport.

What is the timestamp of the Kernel Power Event 41? Trying to see if we record a change in the sleep state around when the Kernel power event is logged.

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Windows 11 doesn't recognize a user on startup