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WIfi disconects when join a voice call in google meet or discord etc. But in other work it work as usual

Ignatius Bagaskara 0 Reputation points
2024-05-12T12:19:32.35+00:00

So couple days ago i installed 2 of my antivirus apps avast and kaspersky and after i install that couple days later suddenly when i want join the voice call in discord my wifi keep disconect and i must restart the laptop. So can you give me any solution because it make me cant join to meet or anything that require voice call

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. S.Sengupta 15,766 Reputation points MVP
    2024-05-13T00:24:47.3466667+00:00

    Why have you installed so many AV applications? There is already Windows Defender as by default. And along with that you have installed Avast and Kaspersky. Uninstall Avast and Kaspersky to check the issue.

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  2. Yanhong Liu 3,340 Reputation points Microsoft Vendor
    2024-05-13T06:19:55.68+00:00

    Hello

    Thank you for posting in Q&A forum.

    This problem may be caused by antivirus software conflicting with system resources, network driver issues, or antivirus software interfering with the network connection.

    Here are some possible solutions:

    1. Temporarily disable antivirus software: Try temporarily disabling Avast and Kaspersky antivirus software to see if the problem is solved. If the problem goes away, it could be a conflict caused by one or both of them. Afterwards, you can determine which software is causing the problem by enabling it one by one.
    2. Update your antivirus software: Make sure you have the latest versions of Avast and Kaspersky. Software updates may fix known conflicts.
    3. Check the network driver: Update your wireless network card driver to the latest version. Outdated drivers may be incompatible with anti-virus software.

    Please refer to the following links, they provide more solutions, maybe one of them is useful to you.

    Discord Keeps Disconnecting And Reconnecting (solved) (windows101tricks.com)

    How to Fix Discord Keeps Disconnecting and Reconnecting? (appuals.com)

    Voice Connection Errors – Discord

    Note: It is not a good practice to run two antivirus software at the same time, as they may interfere with each other, occupy a lot of system resources, or even cause system instability. Consider keeping just one antivirus software that you trust.

    I hope the information above is helpful.

    Best Regards,

    Yanhong Liu

    ============================================

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