My azure account disabled?

Louie Gomez 0

I got this error trying to create subscription

Your account or subscription is disabled for security reasons.

We detected suspicious activity or terms of use violations and disabled your subscription to protect the owner of the payment instrument and Microsoft. If you believe this is an error, continue to submit a support ticket with the security team to review the decision.

SadiqhAhmed-MSFT 39,126 Reputation points Microsoft Employee

2024-05-13T05:59:38.4466667+00:00
@Louie Gomez Sorry for the inconvenience caused to you!

As mentioned by "Sander", you need to reach out to Azure billing and subscription management support team by raising a support request.The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/

What should I do if my account is disabled? What should you do if you find that your account has been disabled for a violation of the Terms of Service?

Check your email - For many violations of Terms of Service, you should receive an email sent to the address associated with your Azure subscription that provides additional information so that you can correct the violation. Check your email to see what action needs to be taken.

Review the Terms of Service - Make sure that you review the Terms of Service so that you are aware of anything that may constitute a violation and take corrective action: Microsoft Azure Legal Information / Microsoft Azure Offer Details / Azure Terms of Service (you'll need to scroll down a bit)

Create a support request - Violations are reviewed by our security team but if you feel that your case needs to be revisited, create a support ticket. You can do this either online or through the portal by searching for Help + support and clicking on Create a support request (Issue type: Subscription management / Problem type: Re-enable my subscription).

Hope this helps!

1 answer

Sander van de Velde 29,616 Reputation points MVP

2024-05-12T21:12:16.29+00:00

Hello @Louie Gomez ,

welcome to this moderated Azure community forum.

Here, forum members answer questions about various (Azure) topics.

I understand how inconvenient this situation could be.

As stated in the message, you probably need to create a support ticket to get in contact with the Azure support team.

Here is more background information about the procedure.

If the response helped, do "Accept Answer". If it doesn't work, please let us know the progress. All community members with similar issues will benefit by doing so. Your contribution is highly appreciated.
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My azure account disabled?

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