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Cannot open support ticket to reactivate a disabled subscription

Robert Jones 0 Reputation points
2024-05-13T15:29:09.5833333+00:00

I have a subscription that has been disabled, with the message to open a support ticket to reactivate the subscription. When I try to create a support ticket, I get a error message that I cannot create the ticket because my account may have been disabled. How do I reach Azure support in order to start the reactivation process?

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. SadiqhAhmed-MSFT 39,126 Reputation points Microsoft Employee
    2024-05-14T06:57:56.61+00:00

    Hello @Robert Jones Thank you for reaching out. Sorry for the inconvenience caused to you!

    Based on the information shared, I understand that your subscription is disabled, and you are unable to open a support ticket.

    Since you are unable to create a support request, I suggest you try any of the following options:

    Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request

    Few Customers are using the Microsoft REST API Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.

    OR

    You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.

    Hope this helps. Please write back to us if you have any concerns.

    If the response helped, do "Accept Answer" and up-vote it

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