Cannot open support ticket to reactivate a disabled subscription

Question

I have a subscription that has been disabled, with the message to open a support ticket to reactivate the subscription. When I try to create a support ticket, I get a error message that I cannot create the ticket because my account may have been disabled. How do I reach Azure support in order to start the reactivation process?

Answer 1

Hello @Robert Jones Thank you for reaching out. Sorry for the inconvenience caused to you!

Based on the information shared, I understand that your subscription is disabled, and you are unable to open a support ticket.

Since you are unable to create a support request, I suggest you try any of the following options:

Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request

Few Customers are using the Microsoft REST API Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.

OR

You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.

Hope this helps. Please write back to us if you have any concerns.

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