Subsribtion Corrupted from moving to Pay-As-You-Go

Question

I had used the trial and credits up since it took forever to ask why after I added VMJs and everything I couldn't get a gmail user logged in. I finally spoke with an Azure engineer who said I needed to create a federation. But it wouldn't allow to it. Or B2B shared resource. It was the subscription. I thought I had deleted it but the backlend folks made it so I could see it. How can a subristion get corrupt

Answer 1

Hello @Jesse Verdi Thank you for contacting us and apologies for the delayed response.

Based on the information you provided, it seems that you are unable to locate your Azure subscription, also the co-owner could not login.

If you are sure that earlier, you had Azure subscription, you can try switching between the directory using the filter option on the top right corner of Azure portal. If this doesn't help, then the best option would be to contact Azure subscription management support team by creating a support ticket. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/

If you are unable to create a support request, I suggest you try the following options:

Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request

Few Customers are using the Microsoft REST API Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.

OR

You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.

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Note: Assuming that this could also be a case discussed here - https://learn.microsoft.com/en-us/answers/questions/1455267/global-admin-account-locked-unable-to-access-entra

Hope this helps!

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