Unable to log into PowerBI Desktop in Lab

Question

I tried logging into the desktop app and got the error message below. Please advise.

Error Code: 53000

Request Id: ae1b6f05-f52c-452c-bae4-25a0d53b6100

Correlation Id: a55545ee-886d-4c12-95aa-64e258b7c47b

Timestamp: 2024-05-14T00:38:15.762Z

App name: Power BI Desktop

App id: 7f67af8a-fedc-4b08-8b4e-37c4d127b6cf

IP address: 163.47.101.126

Device identifier: Not available

Device platform: Windows 10

Device state: Unregistered

This question is related to the following Learning Module

Answer 1

Hi Alexis Cureton,

Thanks for reaching out to us on the Microsoft Q&A forum.

Could you please confirm which email ID are you using: personal or organizational?

Power BI doesn't specifically restrict the use of Hotmail accounts for licensing or subscription purposes. However, there could be certain limitations or issues related to using Hotmail accounts with Azure subscriptions, which might indirectly affect Power BI access.

Power BI has some restrictions on using email addresses from consumer email services or telecommunications providers for sign-ups. To complete the signup process, you'll need to use an email address provided by your work or school. This requirement ensures security and compliance with organizational policies.

If you are still facing any issue, please let us know in the comments. We are glad to help you.

If the information is helpful, please Accept Answer so that it would be helpful to community members.

Thank you.