Unable to access Document Intelligence

Technology2 0 Reputation points
2024-05-14T16:34:02.18+00:00

Failed to send request to Document Intelligence. Please check your Document Intelligence service settings and network connection.

Azure AI Document Intelligence
Azure AI Document Intelligence
An Azure service that turns documents into usable data. Previously known as Azure Form Recognizer.
1,430 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. VasaviLankipalle-MSFT 14,831 Reputation points
    2024-05-14T21:23:40.55+00:00

    Hello @Technology2 , Thanks for using Microsoft Q&A Platform.

    Have you checked network connection to make sure everything is configured correctly?

    This Error message usually means that a proxy or firewall is blocking your request. You should check your network settings and see if anything is preventing such requests. A good way to troubleshoot this is to collect a network trace and examine the details.

    If the problem persists, you can raise a support request from the Azure portal and attach the HAR file to get help on why your requests are not reaching the service.

    I hope this helps.

    Regards,

    Vasavi

    -Please kindly accept the answer and vote 'yes' if you feel helpful to support the community, thanks.

    1 person found this answer helpful.