I have issue with my Azure Portal login - subscription on hold due to unpaid bill

Zineta Husić 0

I have my subscription on Azure Standard, but it's disabled due to unpaid bills. Now, I can not even login to update my payment method, because my verification method is sms on phone number in Montenegro, and I don't receive this code at all. Please assist!

SadiqhAhmed-MSFT 39,236 Reputation points Microsoft Employee

2024-05-17T20:58:12.77+00:00

Hello @Zineta Husić Thank you for reaching out to us and apologies for the delayed response.

I understand that your subscription is disabled due to non-payment of bills and you are unable to contact support. Since you are unable to create a support request, I suggest you try the following options:

Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request

Few Customers are using the Microsoft REST api Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.

OR

You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.

Hope this helps!

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I have issue with my Azure Portal login - subscription on hold due to unpaid bill