MS Teams Call statistics errors from MS Graph API

Question

Hi, we are attempting to install (CLOBBA by CODE Software) which carries out advanced reporting for MS Teams calling. In order for this to work, the software needs to retrieve data from the Microsoft Graph API. Unfortunately this is not working as we get the below error:

This is an example of one of the calls being made - https://graph.microsoft.com/beta/communications/callRecords/45578cfe-8329-48b7-ba6b-54a627b00bf4?$expand=sessions($expand=segments)

The graph API response - { "error": { "code": "BadRequest", "message": "Unsupported segment type. ODataQuery: /communications/callRecords/0ff73e29-ddf6-4e6f-9963-6e7fcdf43042", "innerError": { "date": "2020-11-05T11:43:19", "request-id": "b1160328-3ce4-46c9-ae7e-da081001d367", "client-request-id": "b1160328-3ce4-46c9-ae7e-da081001d367" } } }

Answer 1

you need to add an authorization to your request header
You can follow this documentation
https://learn.microsoft.com/en-us/graph/api/callrecords-callrecord-get?view=graph-rest-1.0&tabs=http#optional-query-parameters

Answer 2

@Pav ,

I have no access to see the example link.

As I know, the call statistics are listed in Dashboard, no need to retrieve manually by Microsoft Graph API.

For more information, please refer to the following articles:

• https://techcommunity.microsoft.com/t5/healthcare-and-life-sciences/advanced-reporting-and-analytics-for-microsoft-teams-with-code/ba-p/1477144
• https://voiceforteams.com/clobba-reporting-and-analytics/

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

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