Inquiry Regarding Azure AI Speech Error

y.ashibe 0 Reputation points

Dear Azure Support Team

I recently encountered an issue while using Azure AI Speech service with recordings from the VoiceMemo app on iPhone. Specifically, when attempting to process recordings of approximately 30 minutes in length, I received the following error:

"errorMessage": "Invalid audio channel configuration. (JobId ***************).",
"errorKind": "InvalidChannelSpecification"

It's worth noting that shorter recordings, around 1 to 2 minutes in duration, are processed successfully without any errors.

Given this discrepancy, I suspect there might be a bug within the Azure AI Speech service related to the handling of longer recordings from the VoiceMemo app.

Could you kindly investigate this matter further and provide any insights or resolutions that may be available? Your assistance in resolving this issue would be greatly appreciated.

Thank you for your attention to this matter.

Best regards

Azure AI Speech
Azure AI Speech
An Azure service that integrates speech processing into apps and services.
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