Error changing legal name

Question

Hello, I'm trying to change my legal name on my Microsoft certification profile. I followed the step-by-step instructions explained here:

https://learn.microsoft.com/en-us/credentials/certifications/manage-certification-profile#how-to-change-the-name-on-your-microsoft-certification-profile

However, every time I attempt to do so, I receive the following alert:

"Sorry, something went wrong while processing your request. Please try again."

Could you please assist me?

Thank you."

Answer 1

Contact support:

Credentials Support

Answer 2

Hi @Rita B. Vital,

Thank you for reaching out to Microsoft Q&A forum!

To change your legal name on your Microsoft certification profile, follow these steps:

Access Your Certification Profile:

• Sign in to your Microsoft Learn profile using the same personal Microsoft account (MSA) you use for your certification profile.
  • Click on your Learn profile photo avatar and select Settings from the drop-down menu.
    • Scroll to the Connected certification profile section and choose Manage certification profile and exam discounts.
    Edit Your Profile:

    - In the certification profile, select the **“Edit profile”** button to activate editing.
    
       - Make changes in the available fields (except for the legal name) and select the **“Submit”** button to save your changes.
    
       **Request a Legal Name Change:**
    
          - Sign in to your certification profile.
    
             - Select the **“Edit profile”** button, then click the **“Request change”** link next to your legal name.
    
                - Provide the name from your identification (Latin characters only) that you want to change to.
    
                   - Submit the request for approval.
    
                      - You’ll receive an email with your support request number, and within 24 business hours (Monday-Friday), you’ll receive a second email confirming if your request has been approved or if additional validation is needed.
    
                         - [Note that changes may take up to 72 hours to reflect across systems](https://learn.microsoft.com/en-us/credentials/certifications/manage-certification-profile)[1](https://learn.microsoft.com/en-us/credentials/certifications/manage-certification-profile).
    

Remember to allow sufficient time for the changes to be recognized by the testing center before your preferred exam date2. If you encounter any issues, you can also post a certification support request through the Microsoft Certification Dashboard3.

Best regards,