Error changing legal name

Rita B. Vital 0 Reputation points

Hello, I'm trying to change my legal name on my Microsoft certification profile. I followed the step-by-step instructions explained here:

However, every time I attempt to do so, I receive the following alert:

"Sorry, something went wrong while processing your request. Please try again."

Could you please assist me?

Thank you."

Microsoft Q&A
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  1. Claudia Dos Santos Haz (CONCENTRIX CORPORATION) 775 Reputation points Microsoft Vendor

    Hi @Rita B. Vital,

    Thank you for reaching out to Microsoft Q&A forum!

    To change your legal name on your Microsoft certification profile, follow these steps:

    Access Your Certification Profile:

    • Sign in to your Microsoft Learn profile using the same personal Microsoft account (MSA) you use for your certification profile.
      • Click on your Learn profile photo avatar and select Settings from the drop-down menu.
        • Scroll to the Connected certification profile section and choose Manage certification profile and exam discounts.
        Edit Your Profile:
        - In the certification profile, select the **“Edit profile”** button to activate editing.
           - Make changes in the available fields (except for the legal name) and select the **“Submit”** button to save your changes.
           **Request a Legal Name Change:**
              - Sign in to your certification profile.
                 - Select the **“Edit profile”** button, then click the **“Request change”** link next to your legal name.
                    - Provide the name from your identification (Latin characters only) that you want to change to.
                       - Submit the request for approval.
                          - You’ll receive an email with your support request number, and within 24 business hours (Monday-Friday), you’ll receive a second email confirming if your request has been approved or if additional validation is needed.
                             - [Note that changes may take up to 72 hours to reflect across systems]([1](

    Remember to allow sufficient time for the changes to be recognized by the testing center before your preferred exam date2. If you encounter any issues, you can also post a certification support request through the Microsoft Certification Dashboard3.

    Best regards,

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