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Error changing legal name

Rita B. Vital 0 Reputation points
2024-05-15T13:29:24.74+00:00

Hello, I'm trying to change my legal name on my Microsoft certification profile. I followed the step-by-step instructions explained here:

https://learn.microsoft.com/en-us/credentials/certifications/manage-certification-profile#how-to-change-the-name-on-your-microsoft-certification-profile

However, every time I attempt to do so, I receive the following alert:

"Sorry, something went wrong while processing your request. Please try again."

Could you please assist me?

Thank you."

Microsoft Q&A
Microsoft Q&A
Use this tag to share suggestions, feature requests, and bugs with the Microsoft Q&A team. The Microsoft Q&A team will evaluate your feedback on a regular basis and provide updates along the way.
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  1. Claudia Dos Santos Haz (CONCENTRIX CORPORATION) 1,010 Reputation points Microsoft Vendor
    2024-05-16T12:28:52.4966667+00:00

    Hi @Rita B. Vital,

    Thank you for reaching out to Microsoft Q&A forum!

    To change your legal name on your Microsoft certification profile, follow these steps:

    Access Your Certification Profile:

    • Sign in to your Microsoft Learn profile using the same personal Microsoft account (MSA) you use for your certification profile.
      • Click on your Learn profile photo avatar and select Settings from the drop-down menu.
        • Scroll to the Connected certification profile section and choose Manage certification profile and exam discounts.
        Edit Your Profile: 
        - In the certification profile, select the **“Edit profile”** button to activate editing.

   - Make changes in the available fields (except for the legal name) and select the **“Submit”** button to save your changes.

   **Request a Legal Name Change:**

      - Sign in to your certification profile.

         - Select the **“Edit profile”** button, then click the **“Request change”** link next to your legal name.

            - Provide the name from your identification (Latin characters only) that you want to change to.

               - Submit the request for approval.

                  - You’ll receive an email with your support request number, and within 24 business hours (Monday-Friday), you’ll receive a second email confirming if your request has been approved or if additional validation is needed.

                     - [Note that changes may take up to 72 hours to reflect across systems](https://learn.microsoft.com/en-us/credentials/certifications/manage-certification-profile)[1](https://learn.microsoft.com/en-us/credentials/certifications/manage-certification-profile).

    Remember to allow sufficient time for the changes to be recognized by the testing center before your preferred exam date2. If you encounter any issues, you can also post a certification support request through the Microsoft Certification Dashboard3.

    Best regards,

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