Microsoft 365 is "requiring" set up authenticator app as verification method. No other option other than app on a phone. How do I choose SMS or Voice as my only options?

Question

I have made several changes but it appears all new users only have the option to get the authenticator app, I have disabled the microsoft managed options. I have diabled the registration campaign. Under authentication methods I have checked microsoft authenticator, SMS, and voice call. If I uncheck microsoft authenticator, the user gets an error message that says MFA misconfigured so it had to keep that option checked. When I have to authenticate my own sign my options are only text or call which is what I want for everyone. They dont even get the "I want to choose a different method" message any longer. It's very confusing!

Answer 1

Hello, what licence are you using on user?

MFA with other than Authenticator App is can be used with bussines premium and Enterprise plans

Answer 2

Our users are issued an Office 365 E1. If this can be done can you please give me the steps?