Microsoft 365 is "requiring" set up authenticator app as verification method. No other option other than app on a phone. How do I choose SMS or Voice as my only options?

Alisha Brantley 0 Reputation points
2024-05-15T16:32:50.91+00:00

I have made several changes but it appears all new users only have the option to get the authenticator app, I have disabled the microsoft managed options. I have diabled the registration campaign. Under authentication methods I have checked microsoft authenticator, SMS, and voice call. If I uncheck microsoft authenticator, the user gets an error message that says MFA misconfigured so it had to keep that option checked. When I have to authenticate my own sign my options are only text or call which is what I want for everyone. They dont even get the "I want to choose a different method" message any longer. It's very confusing!

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,660 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,852 questions
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  1. Aleksej Skuza 16 Reputation points
    2024-05-16T12:53:22.5833333+00:00

    Hello, what licence are you using on user?

    MFA with other than Authenticator App is can be used with bussines premium and Enterprise plans

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  3. Alisha Brantley 0 Reputation points
    2024-05-17T18:35:27.95+00:00

    Our users are issued an Office 365 E1. If this can be done can you please give me the steps?

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