I am being charged for a resource that I do not have.

Question

Hello, everyone,

I want to leave a question about a problem I've had with my Azure subscription. I have a basic plan that includes a resource group with a SQL database and a web service, all for a monthly cost of $20.

To test, I created a new resource group. However, when creating the database, I made the mistake of selecting a "Hyperscale" option, which resulted in a billing of $350. I realized this too late and had to pay that bill. I proceeded to delete the entire resource group containing the Hyperscale database, but was charged the same cost again on the next invoice.

Is there a way to request a refund or cancel this charge? I don't understand why I continue to be charged for this resource if I no longer have it and never used it.

Thank you!

Answer 1

Hi Alexis,

Please create a new billing support request using my instructions below. Please note that when it shows you some recommended solutions (including a Request a refund button) DO NOT CLICK the button, instead click Return to support request.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. Do not click on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful.

Thanks.

-TP