APP Teams Problem verification sing in

Question

I have the next problems with verification sing in at app teams.

When I try to sing in, 1) send a code to my mail (no problem), 2) send a code to phone (I don´t have this number and I already changed it in all configuration settings in my account but still send to the old phone number)

Answer 1

Hi @MERCADOTECNIA OH LA LAB

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is related to Microsoft Authenticator which is not in our support scope.The following suggestion is just for your reference:

You need to change your phone number from Settings on the Security Information page:

On the Security info page, select Change next to the Default sign-in method information.

Choose Microsoft Authenticator - notification from the list of available methods. If you're not using the Microsoft Authenticator app, select the Authenticator app or hardware token option.

Select Confirm. The default method used for sign-in changes to the Microsoft Authenticator app.

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