My iPhone died with my Azure MFA App. I can't login on my company main account

Question

My iPhone suddenly malfunctioned, leaving me unable to access the Microsoft Authenticator app. Consequently, I am unable to log in to my nonprofit organization's account via the sponsorship account provided by Azure (barros@azurewebforest.onmicrosoft.com). Additionally, accessing my email account (barros@webforest.eco), which is hosted on Azure, has become impossible.

Regrettably, I did not have a backup in place for my device.

Given this sudden and unforeseen circumstance, I urgently require help resetting my MFA (Multi-Factor Authentication). I possess all the necessary documentation to verify my identity.

Your prompt assistance in resolving this matter would be greatly appreciated.

Thank you for your attention to this urgent request.

Best regards,

Answer 1

Hi @Matheus Barros,

Thank you for reaching out to Microsoft Q&A forum!

I’m sorry to hear about the trouble with your iPhone and the Azure MFA app. Here are some steps you can try to resolve the issue:

1. Uninstall and Reinstall the Authenticator App: Sometimes, simply uninstalling and then reinstalling the Microsoft Authenticator app can resolve issues1.
2. Check for Updates: Ensure that you are running the latest version of the Authenticator app2.
3. Turn Off Battery Optimization: Make sure that battery optimization is turned off for the Authenticator app2.
4. Re-enable FaceID or Fingerprint: If you have FaceID or fingerprint set up on your device, try re-enabling it and restarting your device2.
5. Contact Support: If the issue persists, it’s best to contact Azure support for help. They can provide more detailed troubleshooting steps and assist you further3.

Remember to have your account details handy when contacting support, as they may need to verify your identity. I hope this helps you regain access to your company main account!

Best regards,