Printer is not showing an option to print in Black ink.

Question

Hi. I have a Canon MX330 printer. It is NOT showing an option to print in Black Ink. I am using Windows 10 Desktop computer. I saw that in Windows 11, one can choose "Glossy Paper" and that fixes the problem. I have worked on this for 4 or more hours and cannot solve the problem.

Any help will be very much appreciated! Thank you, Mary Todd

Answer 1

Hello,

Here are some solutions that have worked for others:

1. Ensure that your printer drivers and software are up to date. Many users have found that updating or reinstalling the printer driver from the official Canon website resolves the issue. This involves removing the existing driver and installing the latest version compatible with Windows 10.
2. Ensure that both the black and color cartridges are sufficiently filled or replaced.
3. Try changing the paper type to "Glossy Paper" or "Photo Paper" in the print settings.
4. As a workaround, you can disable the ink level detection. On some Canon models, holding the "Stop/Reset" button for about 5 seconds can disable the ink level detection, allowing you to print using the remaining black ink.

For more additional troubleshooting steps, you can refer to Canon's support website: https://community.usa.canon.com/

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