Visio
A family of Microsoft products used to create diagrams and vector graphics.
98 questions
Error 100 when opening Visio file from online SharePoint in desktop app
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 82%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
Nisk
30
Reputation points
Hello Team,
Our client has encountered an error 100 when trying to open Visio files from online SharePoint in the desktop app. The files can be opened when downloaded to the file explorer, but not when opened directly from the online platform. We have already tried repairing and updating the Visio app to no avail. Can anyone suggest a solution? The file extension is vsdx.
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 13%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jiajing Hua-MFST 10,560 Reputation points Microsoft Vendor2024-05-16T08:31:33.3066667+00:00 Hi @Nisk
Please go to Visio app > File > Account, check the Product Name.
Does these .vsdx include any vba codes?
If you store it on OneDrive online, will this issue persist?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 84%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYG%3C/text%3E%3C/svg%3E)
Yoeri Grüntjens 0 Reputation points2024-05-16T09:56:34.5733333+00:00 We are receiving remarks from different customers with the same error.
Downloading and then opening works fine.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 95%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECJ%3C/text%3E%3C/svg%3E)
Christiano Johnson 0 Reputation points2024-05-16T14:48:44.7866667+00:00 I'm getting same error since yesterday. All my visio files are .vsdm (contains Macros). I would always open in app using sharepoint. But now I have to download and upload again. Bit frustrating.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 90%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENK%3C/text%3E%3C/svg%3E)
Nidish Kotian 0 Reputation points2024-05-16T15:18:18.6966667+00:00 We are facing same issue. Submitted ticket to Microsoft. We observed it opens in browser app. Also switching to classic version opens files in app.
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Yoeri Grüntjens 0 Reputation points
2024-05-17T05:04:20.68+00:00 @Nidish Kotian , could you please keep us posted here? Would be greatly appriciated.
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Nidish Kotian 0 Reputation points
2024-05-21T12:45:39.85+00:00 Microsoft support acknowledged the issue and shared the below article as workaround: https://prod.support.services.microsoft.com/en-us/office/unable-to-open-visio-files-stored-in-a-sharepoint-online-library-f3f6f280-6ab7-40d4-96bf-4c67e2cbd1af
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Nidish Kotian 0 Reputation points
2024-05-21T12:46:24.0966667+00:00 Microsoft support acknowledged the issue and shared below article as workaround : https://prod.support.services.microsoft.com/en-us/office/unable-to-open-visio-files-stored-in-a-sharepoint-online-library-f3f6f280-6ab7-40d4-96bf-4c67e2cbd1af
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