@Esile-1448, Thanks for posting in Q&A.
Here I have some suggestions you can try to see if it can fix the issue:
Method 1: Check if there exist any restrictions in Intune portal.
Intune portal > Devices > Enrollment > Device platform restriction
Method 2: Check if any work profile existing on this device. Remove it and try again:
1.Go to Settings->Passwords & Accounts
2.Find Work Tab
3.Remove Work Profile and enroll again.
Method 3: Use adb tool to see if any profile existing and delete it.
1, Use adb tool to list the account situation on your phone:
adb shell pm list users
https://learn.microsoft.com/en-us/dual-screen/android/emulator/adb
2, If any existing work profile existing, use adb shell pm remove-user to delete this work profile on your device and enroll again.
Method 4: Reset the device if possible. Then do the re-enroll.
Hope the above suggestions can help.
Moreover, could you please share with us which enrollment method did you use to enroll this android device to Intune? Here are the enrollment methods listed in the following link:
https://learn.microsoft.com/en-us/mem/intune/fundamentals/deployment-guide-enrollment-android
Hope the above suggestions can help.
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