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Unable to add Microsoft work account in Xiaomi phone using Intune

Esile-1448 0 Reputation points
2024-05-16T09:12:41.6+00:00

Hello,

I can't set up the workspace on my Xiaomi. I enter my credentials, then a loading bar appears that the device is being added and then an error message appears saying “Device cannot be added to the company portal”. Neither an error code nor a reason.

I have a Xiaomi 9.

How do I get to add my work profile in phone so I can use Teams and Outlook when am away from Laptop

Thank you

Microsoft Intune Android
Microsoft Intune Android
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Android: An open-source mobile platform based on the Linux kernel, developed by Google, and maintained by the Open Handset Alliance.
244 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,508 questions

1 answer

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  1. ZhoumingDuan-MSFT 9,315 Reputation points Microsoft Vendor
    2024-05-17T05:40:42.2433333+00:00

    @Esile-1448, Thanks for posting in Q&A.

    Here I have some suggestions you can try to see if it can fix the issue:

    Method 1: Check if there exist any restrictions in Intune portal.

    Intune portal > Devices > Enrollment > Device platform restriction

    Method 2: Check if any work profile existing on this device. Remove it and try again:

    1.Go to Settings->Passwords & Accounts

    2.Find Work Tab

    3.Remove Work Profile and enroll again.

    Method 3: Use adb tool to see if any profile existing and delete it.

    1, Use adb tool to list the account situation on your phone:

    adb shell pm list users

    https://learn.microsoft.com/en-us/dual-screen/android/emulator/adb

    2, If any existing work profile existing, use adb shell pm remove-user to delete this work profile on your device and enroll again.

    Method 4: Reset the device if possible. Then do the re-enroll.

    Hope the above suggestions can help.

    Moreover, could you please share with us which enrollment method did you use to enroll this android device to Intune? Here are the enrollment methods listed in the following link:

    https://learn.microsoft.com/en-us/mem/intune/fundamentals/deployment-guide-enrollment-android

    Hope the above suggestions can help.

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