How can I make my authenticator work in my new phone? My old phone does not work anymore, so I can not trasfer my things from my old phone to the new one

Hello Jonna , Thanks for reaching out in the Microsoft Q&A! Unfortunately, without access to your old phone or backup codes, transferring your accounts from the old Microsoft Authenticator app to the new one isn't possible. You can either recover your accounts through alternative verification methods provided by each service or re-enroll with Microsoft Authenticator by initiating the enrollment process again on each website or service. Ensure to set up a backup method for your new Microsoft Authenticator app to avoid future lockouts. Don't forget to upvote! If you found this solution helpful, consider accepting it.

Authenticator does not work

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Gowtham CP 5,375 Reputation points

2024-05-16T16:36:02.5033333+00:00

Hello Jonna ,

Thanks for reaching out in the Microsoft Q&A!

Unfortunately, without access to your old phone or backup codes, transferring your accounts from the old Microsoft Authenticator app to the new one isn't possible. You can either recover your accounts through alternative verification methods provided by each service or re-enroll with Microsoft Authenticator by initiating the enrollment process again on each website or service. Ensure to set up a backup method for your new Microsoft Authenticator app to avoid future lockouts.

Don't forget to upvote! If you found this solution helpful, consider accepting it.
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Jonna 20 Reputation points

2024-05-16T17:16:49.0633333+00:00

How do I re-enroll with Microsoft Authenticator by initiating the enrollment process again on each website or service ?

Gowtham CP 5,375 Reputation points

2024-05-16T17:36:43.0133333+00:00

To re-enroll with Microsoft Authenticator, begin by signing in to your account on the desired website or service. Select the option to set up two-factor verification again. Next, open the Microsoft Authenticator app on your new phone and tap the plus sign (+). Use your phone's camera to scan the QR code displayed on the website, or manually enter the secret key . Complete the process by verifying enrollment on the website or service.
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