Authenticator does not work

Jonna 20 Reputation points
2024-05-16T16:21:35.66+00:00

How can I make my authenticator work in my new phone?

My old phone does not work anymore, so I can not trasfer my things from my old phone to the new one

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Gowtham CP 3,340 Reputation points
    2024-05-16T16:36:02.5033333+00:00

    Hello Jonna ,

    Thanks for reaching out in the Microsoft Q&A!

    Unfortunately, without access to your old phone or backup codes, transferring your accounts from the old Microsoft Authenticator app to the new one isn't possible. You can either recover your accounts through alternative verification methods provided by each service or re-enroll with Microsoft Authenticator by initiating the enrollment process again on each website or service. Ensure to set up a backup method for your new Microsoft Authenticator app to avoid future lockouts.

    Don't forget to upvote! If you found this solution helpful, consider accepting it.


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