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My azure account is disabled.

Helen Cheng 0 Reputation points
2024-05-16T18:31:17.2133333+00:00

I received this message - "We've identified suspicious activity in this subscription. To protect your account, we've disabled the subscription. Please contact Azure Support to resolve the issue."
I can't create support ticket and don't know how to reactivate my account. Please help.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. hossein jalilian 4,460 Reputation points
    2024-05-16T18:38:33.0066667+00:00

    Hello Helen Cheng,

    Thanks for posting your question in the Microsoft Q&A forum.

    I suggest raising a ticket to support your subscription

    Click HERE to raise a ticket

    Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful

    1 person found this answer helpful.
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  2. SadiqhAhmed-MSFT 39,486 Reputation points Microsoft Employee
    2024-05-27T16:53:36.5233333+00:00

    Hello @Helen Cheng Thank you for contacting us through Microsoft Q&A platform and I apologize for the inconvenience caused to you!

    Based on the information shared by you, I understand that your Azure subscription is disabled, and you are unable to reactivate the subscription. It sounds like there was at least one violation of the terms of service. To resolve this issue, you must create a support request and work with the security team.

    What should I do if my account is disabled? What should you do if you find that your account has been disabled for a violation of the Terms of Service?

    1. Check your email - For many violations of Terms of Service, you should receive an email sent to the address associated with your Azure subscription that provides additional information so that you can correct the violation. Check your email to see what action needs to be taken.
    2. Review the Terms of Service - Make sure that you review the Terms of Service so that you are aware of anything that may constitute a violation and take corrective action: Microsoft Azure Legal Information / Microsoft Azure Offer Details / Azure Terms of Service (you'll need to scroll down a bit)
    3. Create a support request - Violations are reviewed by our security team but if you feel that your case needs to be revisited, create a support ticket. You can do this either online or through the portal by searching for Help + support and clicking on Create a support request (Issue type: Subscription management / Problem type: Re-enable my subscription).

    Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

    FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

    https://azure.microsoft.com/en-us/support/plans/

    If you are unable to create a support request, I suggest you try the following options:

    Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request

    Few Customers are using the Microsoft REST api Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.

    OR

    You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.

    Hope this helps!

    If the response helped, do "Accept Answer" and up-vote it

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