Software Update Downloads failing for some updates- - - HttpSendRequest failed 12002 / - 0x87D20417

Question

Hi,

I'm having an issue with certain updates downloading from the SCCM Console, either when using an ADR or when manually downloading them. Using Ie to manually open the URL results in:

• On the SCCM SUP/Primary Server, if I open IE and open the non-working update URL it will connect (after 1-2 minute delay) and download successfully.
• If I use a personal (home) machine with the non-working update URL it will connect immediately without a delay.
• On the SCCM SUP/Primary Server, if I use the URL of an update that does download it will download immediately without a delay

The same issue occurs whether I use my own account and SCCM Console on my machine or use an admin account directly on the SUP / Primary SCCM Server.

It only fails on some updates, the majority work. Ones that I have found don't work are Edge updates and the Windows 10 LCU updates. One example is 'Microsoft Edge-Stable Channel Version 86 Update for x64 based Editions (Build 86.0.622.63)'

Error Messages

ADR Error

• 0x87D20417

RuleEngine.log

• Failed to download the update content with ID 17248647 from internet. Error = 12002

PatchDownloader.log

• HttpSendRequest failed 12002
• Download http://download.windowsupdate.com/c/msdownload/update/software/updt/2020/11/microsoftedgeenterprisex64_d5fddf397a9f1cbd48f036c426fab97a24a7f7a2.cab to C:\Windows\TEMP\CAB280D.tmp returns 12002

Download Software Update Wizard

• Error: Failed to download content id 17248647. Error: There was an error downloading the software update. (12007)

Permissions

• I have temporarily assigned everyone Full control to This folder and subfolders on the Deployment Package location and C:\Windows\Temp
• I've created a new Deployment Packages for testing without any difference.

Network

IE Setting:

• Set to 'Use automatic configuration script'

SCCM 'Proxy And Account Settings' have both the following settings are ticked. I've tried changing this options but without any difference

• Use a proxy server when synchronizing software updates
• Use a proxy Server when downloading content by using automatic deployment rule

The network guys have told me that:

• This is not logged any where as this is an HTTPS connection between the server and Microsoft , proxy only relay the traffic there is no inspection/block URL check for Microsoft

Thanks.

Answer 1

Hi @Andrew Porter ,

12002 = "timeout" and it seems like it revolves around proxy, maybe we could check the IE Proxy settings on the SCCM Server.
please check the following link:
https://social.technet.microsoft.com/Forums/en-US/5a9596d3-6f0b-4907-a788-efc06601a88a/there-was-an-error-downloading-the-software-update-12002?forum=configmanagersecurity

If the proxy is not wrong, maybe we try to restart our SCCM server to solve the problem.
Here is the similar post we could refer to:
https://www.windows-noob.com/forums/topic/10247-auto-deployment-rule-download-failed-0x87d20417/
Note: the above links are not from MS, and just for your reference.

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Answer 2

Thanks for the response.

I have restarted the Server which didn't chance anything.

I have opened a command prompt (as admin), and run "psexec -i -s -d cmd" to open a new command prompt "as the computer". Form here I launched ieplore.exe...and tred to open the URL

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable

and I get the following message: 404 - File or directory not found.

Answer 3

Thanks Amandayou

This is now working, A proxy issue. I believe the proxy team bypassed the proxy for the URL for the system. They wouldn't tell me exactly what they did, I assume it was something they were supposed to have done at the beginning of many weeks of me bugging them saying it was a proxy issue.

Answer 4

I'm into the same issue! But got this resolved by deleting the destination directory where it supposed to download the whole content and having adr run once again. Thanks.