Locked out of Azure

Wander Gomes 25 Reputation points
2024-05-16T23:19:06.1766667+00:00

I think I've made a silly mistake. I was trying to join the Partner program at Microsoft and it kept telling me I was using my personal account. I went to the Entra page and noted that my user was setup as external. I saw an option to turn it into an internal one. I did that. Took note of the automatically generated password but now I can't login with the other user (which woudl be something like xxx@yyy.onboard.microsoft.com if I'm not mistaken). If I try to login with my previous user (with a non-microsoft domain), I get errors saying I can't authenticate. I can't even open a support ticket! See error below. I would appreciate any help or a way to get me in contact with Azure support.

{

"sessionId": "<session number>",

"errors": [

{

  "errorMessage": "interaction_required: AADSTS16000: User account &#39;{EUII Hidden}&#39; from identity provider &#39;live.com&#39; does not exist in tenant &#39;Microsoft Services&#39; and cannot access the application &#39;{hidden}&#39;(Microsoft_AAD_UsersAndTenants) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: {hidden} Correlation ID: {hidden}",

  "clientId": "{hidden}",

  "scopes": [

    "https://graph.microsoft.com//.default"

  ]

},

{

  "errorMessage": "interaction_required: AADSTS16000: User account &#39;{EUII Hidden}&#39; from identity provider &#39;live.com&#39; does not exist in tenant &#39;Microsoft Services&#39; and cannot access the application &#39;{hidden}&#39;(Microsoft_AAD_UsersAndTenants) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: {hidden} Correlation ID: {hidden} Timestamp: 2024-05-16 22:58:05Z",

  "clientId": "{hidden}",

  "scopes": [

    "{hidden}/.default"

  ]

}

]

}

Microsoft Entra
0 comments No comments
{count} votes

Accepted answer
  1. Shweta Mathur 28,771 Reputation points Microsoft Employee
    2024-05-21T05:32:00.4933333+00:00

    Hi @Wander Gomes ,

    Thanks for reaching out.

    Please refer https://learn.microsoft.com/en-us/answers/questions/1377925/issue-while-logging-in-to-azure-entra-portal-aadst to understand the issue and its solution.

    Hope this will help.

    Thanks,

    Shweta

    Please remember to "Accept Answer" if answer helped you.


0 additional answers

Sort by: Most helpful