Requesting Refund for Unused Subscription

Question

I have been charged for a subscription that I haven't used in over a year, and I didn't receive any emails about it due to them going to my spam folder. I need a refund for all the charges, as I can't afford it. I suspect it may have been a mistake or my account was hacked.

Answer 1

Hello @Yahel Benami Thank you for reaching out to us on Microsoft Q&A platform. Happy to help!

From the information you provided, I understand that you have been charged for a subscription that you haven't used for over a year. To assist with refund, Azure billing and subscription management team will need to perform detail investigation of your Azure account. If everything goes well, the team will initiate refund to your account.

Please create a support ticket to Azure billing and subscription management team. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/

Please create a New Support Request in the portal and choose Issue type: Billing Problem type: Refund request, then click Next. Once it shows suggested solutions, DO NOT CLICK the Request a refund button, click Return to support request in upper left corner as shown below:

Click Next, continue filling out information, make sure your email/phone are correct, and finishing creating the case.

Hope this helps. Let us know how it goes!

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