my azure id is disabled and I want to make payment and system not allowing

Venkatachari Venkatakrishnan 0 Reputation points
2024-05-18T17:01:05.4666667+00:00

my azure id is disabled and I want to make payment and system not allowing

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. SadiqhAhmed-MSFT 39,891 Reputation points Microsoft Employee
    2024-05-20T05:34:32.9866667+00:00

    Hello @Venkatachari Venkatakrishnan Thank you for reaching out to us. Sorry for the inconvenience caused to you!

    You mentioned that your Azure ID is disabled, I infer that your Azure subscription is disabled, and you are unable to make payment. Since this is an Azure account enablement request, can only be solved by Azure billing and subscription management support. Please create a support request to Azure billing and subscription management team and they will help you enabling the account and making the payments.

    Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

    FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

    https://azure.microsoft.com/en-us/support/plans/

    If you are unable to create a support request, I suggest you try the following options:

    Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request

    Few Customers are using the Microsoft REST api Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.

    OR

    You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.

    Hope this helps!


    If the response helped, do "Accept Answer" and up-vote it

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