unable to open onedrive

Question

Hi All

One of my Mac users is facing an issue with OneDrive. When he clicks OneDrive, he gets the error message below. Please guide me, as I use Windows and am not very familiar with Mac. Even after rebooting the laptop, the user is still experiencing the same issue.

Error message: OneDrive Files On-Demand didn't start. Please restart your computer and try again. Error code: -10001."

Answer 1

Hi,

First, please try to reset OneDrive and restart Mac.

About the error message, I suggest you refer to this support article and follow these steps to troubleshoot the problem:

https://support.microsoft.com/en-us/office/fix-onedrive-files-on-demand-issues-on-macos-12-1-or-later-8c99b82e-bf6e-4bb1-a3df-d0cc5bcbff93

You can also try to uninstall OneDrive and re-install it:

https://support.microsoft.com/en-us/office/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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