Accidental Azure Support Plan Refund ($100)

Question

Hi.

I accidentally purchased the Standard Support Plan and I want to get a refund. The "Request a refund" option did list my $100 purchase to be eligible for a refund but I have tried at least 10 times to get the refund and the above info always pops up in the end. What am I doing or understanding wrong about my refund request?

Thanks for help in advance.

Answer 1

Hi,

Please create a new billing support request using my instructions below. Please note that when it shows you some recommended solutions (including a Request a refund button) DO NOT CLICK the button, instead click Return to support request.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. Do not click on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful.

Thanks.

-TP