Accidental Azure Support Plan Refund ($100)

子瑞 刘 20 Reputation points
2024-05-19T20:28:20.07+00:00

Snapshot_2024-05-19_15-19-00

Hi.

I accidentally purchased the Standard Support Plan and I want to get a refund. The "Request a refund" option did list my $100 purchase to be eligible for a refund but I have tried at least 10 times to get the refund and the above info always pops up in the end. What am I doing or understanding wrong about my refund request?

Thanks for help in advance.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
2,202 questions
0 comments No comments
{count} votes

Accepted answer
  1. TP 81,381 Reputation points
    2024-05-19T21:14:20.74+00:00

    Hi,

    Please create a new billing support request using my instructions below. Please note that when it shows you some recommended solutions (including a Request a refund button) DO NOT CLICK the button, instead click Return to support request.

    Use this link to start the process:

    https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

    Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. Do not click on any of the recommended options shown.

    In the upper left corner, click Return to support request

    azure support request Return to support request

    Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

    Please click Accept Answer and upvote if the above was useful.

    Thanks.

    -TP

    1 person found this answer helpful.
    0 comments No comments

0 additional answers

Sort by: Most helpful