I can't sign into my Microsoft developer account from my authenticator app on my new phone.

Question

Hi Hope you are well, I unfortunately lost my phone. Whenever I wanna sign in to my account it requires me to enter the code sent in my microsoft authenticator app. I wanted to reset my authenticator app in the additional security verification panel but I cant access it because it needs the code sent to my authenticator app to open. How do I go about it please?

Answer 1

Hello Taiwo Hezekiah,

Thank you for contacting the Microsoft Q&A Community.

I understand that you are not able to access your account due to the Authentication code being sent to your old phone.

You need to contact the Data Protection Team to assist with this if this account is the only account with Global Admin rights.

You can look into the below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Babafemi