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Salesforce Custom Profiles not visible after configuring SSO using Entra ID.

Muhammad Zubair 20 Reputation points
2024-05-20T15:15:32.07+00:00

Hello, I configured SSO using Entra ID for Salesforce applications, everything is working perfectly except one thing. Profiles which was created by my team "Custom Profiles" that's not appearing on Entra ID portal against salesforce application.

If someone face same issue or any resolution how to import those custom profile?

Thanks in advance

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Marilee Turscak-MSFT 35,196 Reputation points Microsoft Employee
    2024-05-22T20:38:02.0133333+00:00

    Hi @Muhammad Zubair ,

    I understand that you created Custom Profiles within Salesforce, and the new custom profiles aren't being updated within Entra ID.

    To scope this issue down further I would recommend checking the provisioning logs to see if there are any specific errors. Within the provisioning logs you should get more hints as to why the profiles aren't showing up.

    One common issue is duplicate roles that cause the custom profiles to conflict with the old profiles. If this is the case for you, I would recommend trying these steps:

    1. Pause provisioning
    2. Remove duplicate roles from the manifest (this can be either from your App's Manifest or App roles blade)
    3. Restart the Synchronization Job 3a. Within Entra ID, navigate to your Salesforce Enterprise App, Copy the ObjectID 3b. Using Graph Explorer 3c. List the synchronization jobs to get the Provisioning ID - GET https://graph.microsoft.com/beta/servicePrincipals/{id}/synchronization/jobs/ 3c. Restart the synchronization job - POST /servicePrincipals/{id}/synchronization/jobs/{jobId}/restart
    4. Ensure provisioning is enabled.

    If you still face this issue, I would recommend sharing the provisioning logs and creating a support case to troubleshoot this more in-depth.

    If the information helped you, please Accept the answer. This will help us and improve searchability for others in the community who may be researching similar questions.

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  1. Muhammad Zubair 20 Reputation points
    2024-05-23T15:15:42.9766667+00:00

    Hi Marilee,

    Thanks for your response, there is nothing in the provisioning logs. I've checked my provisioning settings I've set the provisioning to Manual. Should I test by changing it to Automatic if it's fetch groups and profiles?

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