how to delete a rule

Question

how to delete a rule

Rising Flight 6,456

Hi All,

I have a shared mailbox, and emails are automatically getting deleted from it. I can see the emails in the Deleted Items folder. There is no Outlook rule configured on the shared mailbox. When I use the following syntax, I don't get any output:

Get-InboxRule -Mailbox ******@contoso.com | fl Name, Description

However, when I use this syntax, I see a rule: How can I delete this rule?

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Answer 1

Hi @Rising Flight,

Welcome to the Microsoft forum for technical support.

By default, an Inbox rule named Junk E-mail Rule is enabled in every mailbox, so what you have observed is actually the expected behavior. Because it's a hidden inbox rule, so it's not visible to end users from either OWA or Outlook client, and the "-includehidden" paramter is required in order for this rule to show up in the result of the Get-InboxRule cmdlet.

According to your description, I suggest you can use the command in the following format to delete the rule:

Remove-InboxRule -Mailbox ******@contoso.com -Identity "Name of the rule"

Please replace "Name of the rule" with the actual name of the rule you want to delete. Inkedimage (12)_LI

Refer to：Remove-InboxRule (ExchangePowerShell) | Microsoft Learn

Please feel free to contact me if you have any queries.

Best,

Jake Zhang

Answer 2

Rising Flight 6,456

There is no other rule on the mailbox except this default rule but still emails are getting deleted automatically on the shared mailbox. The emails stay in the mailbox for one to two days and they get deleted. How can i trace this.

Anonymous

2024-05-23T07:53:40.65+00:00
Hello @Rising Flight,

Thanks for your response.

Based on your description, I would suggest you try the following to track it down:

Check the retention policy:

a. In the Exchange Admin Center, log in to your administrator account.

b. Go to “Compliance Management”.

c. Look for Retention policies or Retention tags to see if any policies have been applied to this shared mailbox.

Check the auto-archive rules of your Outlook client:

a. Open Outlook.

b. Click the File menu, and then select Options.

c. In the Outlook Options window that opens, select Advanced.

d. In the AutoArchive section, click AutoArchive Settings or Archive Settings.

e. Check to see if there are rules set up to make Outlook automatically delete old messages, and note how often they are archived and how old messages are handled.

Use the ‘Search-MailboxAuditLog’ cmdlet to search for mailbox audit logs. You can specify a variety of search parameters such as date, user, action type, etc. For example:

Search-MailboxAuditLog -StartDate ‘mm/dd/yyyyy 00:00:00’ -EndDate ‘mm/dd/yyyy 23:59:59’ -Mailboxes ‘******@domain.com’

You can refer to the following link for more information:

Search-MailboxAuditLog (ExchangePowerShell) | Microsoft Learn

Please feel free to contact me if you have any queries.

Best,

Jake Zhang
Anonymous

2024-05-28T06:23:33.6+00:00

Hi @Rising Flight,

Just wanted to check if the answer shared below helped. If it helped, then would request you to please "Accept the answer" as it would be helpful to others in the community as well.

Best,

Jake Zhang
Anonymous

2024-05-29T10:02:34.3666667+00:00

Hi @Rising Flight,

I would like to know if the problem has been solved. If you still have questions, please feel free to leave me a comment so that I can help you.

Best,

Jake Zhang
Anonymous

2024-05-31T09:19:28.5166667+00:00

Hi @Rising Flight,

If an answer has been helpful, please consider accepting the answer to help increase visibility of this question for other members of the Microsoft Q&A community. If not, please let us know what is still needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A!

Best，

Jake Zhang

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