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I got a new phone and my Authenticator app is not working and will not let me restore! Please help

Jamie Curley 10 Reputation points
2024-05-20T23:52:43.9433333+00:00

I got a new phone and am unable to restore my authentication account! Please help. restore isn’t working.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Vahid Ghafarpour 19,710 Reputation points
    2024-05-24T17:13:43.7866667+00:00

    Thanks for posting your question in the Microsoft Q&A forum.

    I hope this video can help you: https://www.youtube.com/watch?v=dRHoId0-8qA

    Also you can check these articles:

    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

    In the absence of a backup for restoration, the sole recourse is to utilize the account recovery methods provided by each service provider. The Microsoft Authenticator functions solely as a code generator.

    ** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **

    1 person found this answer helpful.