User does not have permission to OneDrice, how to fix this?

Vadiraj Rao 0 Reputation points
2024-05-21T01:05:41.1933333+00:00

User does not have permission to OneDrice, how to fix this?

OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
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SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
10,078 questions
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  1. Kaustubh Kulkarni 0 Reputation points
    2024-05-21T06:10:59.04+00:00

    hello ,

    First to check the user permissions through admin center

    then check the user having necessary license or not to access the onedrive

    check the user onedrive is enabled or not from admin center

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  2. Ling Zhou_MSFT 14,605 Reputation points Microsoft Vendor
    2024-05-21T08:55:59.27+00:00

    Hi @Vadiraj Rao,

    Thank you for posting in this community.

    There are a few steps you can take to troubleshoot and resolve the problem:

    1. If a user is unable to access their own OneDrive, please check User Permissions in SharePoint Admin Center:
      • Log in to the SharePoint admin center.
      • Navigate to More features > User profiles > Manage User Profiles. User's image User's image
      • Enter the user’s name and find their profile.
      • Right-click the affected user and select Manage site collection owners. User's image
      • Ensure that the user is the administrator of their personal site (OneDrive for Business). If not, add them as the personal site collection administrator.
      • This step allows the user to take over administrative rights for their OneDrive.
    2. If user can't access another user's OneDrive, please review Permissions on the OneDrive Site:
      • Open OneDrive site, go to OneDrive Settings > More Settings >Return to old Site Settings page > Site permissions. Please use the administrator account of that shared OneDrive site. User's image User's image User's image
      • In the ribbon, select Check Permissions.
      • Enter the user’s name in the User/Group field and click Check Now.
      • Review the permissions the user has on the site. User's image
    3. Reinstall OneDrive:
      • Sometimes reinstalling OneDrive can resolve permission-related issues.
      • Quit OneDrive from the taskbar or menu bar.
      • Uninstall OneDrive from the control panel (Windows) or applications folder (Mac).
      • Download and install a fresh version of OneDrive from the official link.
      • Sign in to OneDrive and check if the error persists.

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