User does not have permission to OneDrice, how to fix this?

Question

User does not have permission to OneDrice, how to fix this?

Anonymous

JemsonLukang-4170 0 Reputation points

2024-11-12T18:06:49.3966667+00:00

The user logged in to office.com, clicked Apps and clicked Onedrive.

Access Denied

[user email removed in this post] does not have permissions to access this resource.

Here are a few ideas:

Please ask the site admin to give you access.

If you have a different account, try signing in with that account. This will sign you out of all other Office 365 services that you're signed into at this time.

If this problem persists, contact your support team and include these technical details:

Correlation ID: 4e3563a1-d089-6000-e535-ec834a20d650

Date and Time: 11/12/2024 8:14:54 AM

User: [user email removed in this post]

Issue Type: User does not have permissions.

I checked that the user has "site collection owners", Primary site collection administrator = user's name, Site collection administrators = user's name
Iufor 0 Reputation points

2024-11-12T18:12:36.88+00:00

Hello
To fix the "User does not have permission to OneDrive" issue, follow these steps:

Check OneDrive Access: Ensure your account is correctly linked to OneDrive and that you’re logged in with the appropriate Microsoft account.

Verify Permissions: If you are trying to access a shared file or folder, make sure the owner has granted you the necessary permissions. Ask them to check the sharing settings.

Re-sync OneDrive: Right-click the OneDrive icon in the system tray and select "Resume Sync" or try unlinking and relinking your account in the OneDrive settings.

Update OneDrive: Make sure you have the latest version of the OneDrive app or update it through the Microsoft Store.

Check Organization Settings: If this is a work or school account, your admin may have restricted OneDrive access. Contact your IT department to request necessary permissions.

These steps should resolve the issue, ensuring you have the right access to OneDrive.
JemsonLukang-4170 0 Reputation points

2024-11-12T21:02:02.74+00:00

Hi Lufor,

I will make the above recommendations, and I will give the results.

As a side note, the user has no problem with the Microsoft account when logging into Office.com. It is just that when the Onedrive app is accessed from Office.com > Apps that we get the access denied error. When the user is creating new documents (word or excel) from office.com > Apps > Word or Excel the error messages with correlation ID happens.

3 answers

Your answer

JemsonLukang-4170 0 Reputation points

2024-11-12T18:06:49.3966667+00:00

The user logged in to office.com, clicked Apps and clicked Onedrive.

Access Denied

[user email removed in this post] does not have permissions to access this resource.

Here are a few ideas:

Please ask the site admin to give you access.

If you have a different account, try signing in with that account. This will sign you out of all other Office 365 services that you're signed into at this time.

If this problem persists, contact your support team and include these technical details:

Correlation ID: 4e3563a1-d089-6000-e535-ec834a20d650

Date and Time: 11/12/2024 8:14:54 AM

User: [user email removed in this post]

Issue Type: User does not have permissions.

I checked that the user has "site collection owners", Primary site collection administrator = user's name, Site collection administrators = user's name
Iufor 0 Reputation points

2024-11-12T18:12:36.88+00:00

Hello
To fix the "User does not have permission to OneDrive" issue, follow these steps:

Check OneDrive Access: Ensure your account is correctly linked to OneDrive and that you’re logged in with the appropriate Microsoft account.

Verify Permissions: If you are trying to access a shared file or folder, make sure the owner has granted you the necessary permissions. Ask them to check the sharing settings.

Re-sync OneDrive: Right-click the OneDrive icon in the system tray and select "Resume Sync" or try unlinking and relinking your account in the OneDrive settings.

Update OneDrive: Make sure you have the latest version of the OneDrive app or update it through the Microsoft Store.

Check Organization Settings: If this is a work or school account, your admin may have restricted OneDrive access. Contact your IT department to request necessary permissions.

These steps should resolve the issue, ensuring you have the right access to OneDrive.
JemsonLukang-4170 0 Reputation points

2024-11-12T21:02:02.74+00:00

Hi Lufor,

I will make the above recommendations, and I will give the results.

As a side note, the user has no problem with the Microsoft account when logging into Office.com. It is just that when the Onedrive app is accessed from Office.com > Apps that we get the access denied error. When the user is creating new documents (word or excel) from office.com > Apps > Word or Excel the error messages with correlation ID happens.

Answer 1

Sebastian Cerazy 351

As ADMIN for a single user I encountered an error while trying to access "Manage site collection owners"

Access Denied

me_admin@domain does not have permissions to access this resource.

Isn't that funny?

0 comments

Answer 2

Hi @Vadiraj Rao,

Thank you for posting in this community.

There are a few steps you can take to troubleshoot and resolve the problem:

If a user is unable to access their own OneDrive, please check User Permissions in SharePoint Admin Center:
- Log in to the SharePoint admin center.
- Navigate to More features > User profiles > Manage User Profiles.
- Enter the user’s name and find their profile.
- Right-click the affected user and select Manage site collection owners.
- Ensure that the user is the administrator of their personal site (OneDrive for Business). If not, add them as the personal site collection administrator.
- This step allows the user to take over administrative rights for their OneDrive.
If user can't access another user's OneDrive, please review Permissions on the OneDrive Site:
- Open OneDrive site, go to OneDrive Settings > More Settings >Return to old Site Settings page > Site permissions. Please use the administrator account of that shared OneDrive site.
- In the ribbon, select Check Permissions.
- Enter the user’s name in the User/Group field and click Check Now.
- Review the permissions the user has on the site.
Reinstall OneDrive:
- Sometimes reinstalling OneDrive can resolve permission-related issues.
- Quit OneDrive from the taskbar or menu bar.
- Uninstall OneDrive from the control panel (Windows) or applications folder (Mac).
- Download and install a fresh version of OneDrive from the official link.
- Sign in to OneDrive and check if the error persists.

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Ling Zhou_MSFT 23,695 Reputation points Microsoft External Staff

2024-05-30T07:46:36.5433333+00:00

Hi @Vadiraj Rao,

We have not received a response from you. Anything else I can help, feel free to let me know. We would appreciate it if you would like to share a recent update on your problem. We will help you solve the problem together.

If the answer is helpful, please click "Accept Answer" and kindly upvote it.
Ling Zhou_MSFT 23,695 Reputation points Microsoft External Staff

2024-06-03T05:32:55.9333333+00:00

Hi @Vadiraj Rao,

Did my response answer your question? If I misunderstand something, please let me know! If there is any other assistance I can provide, please feel free to let me know, I will do our best to help you.

If the answer is helpful, please click "Accept Answer" and kindly upvote it.
Yanli Jiang - MSFT 31,691 Reputation points Microsoft External Staff

2024-06-04T01:27:48.83+00:00

Hi @Vadiraj Rao,

Did you get chance to look into the answer? Let us know if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it.

Answer 3

Kaustubh Kulkarni 0

hello ,

First to check the user permissions through admin center

then check the user having necessary license or not to access the onedrive

check the user onedrive is enabled or not from admin center

0 comments