Popularity Trends Usage Report showing zero for only two pages

PowerUser 365 0 Reputation points

The usage report is showing zeros for only two pages, despite actual hits on these sites. These pages are the home pages of two sub-sites. All other pages have correct report results; only these two show zeros.

We have connected to search service farm and Search Service application is connected to the web application. Search is actively crawling the content. Both the Usage Data Import and Usage Data Processing timer jobs are running on time. I checked the event receivers and they are enabled.

Since all other pages have correct reports, I don't think the problem is with the settings or services. I'm not sure what else to check to fix the issue.

Does anyone have any suggestions?

SharePoint Server
SharePoint Server
A family of Microsoft on-premises document management and storage systems.
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  1. Haoyan Xue_MSFT 21,236 Reputation points Microsoft Vendor

    Hi @PowerUser 365 ,

    It's possible that the two sub-site home pages are not being properly crawled by the search service, which could be causing the zero results in the usage report. One thing to check is if the pages have been excluded from search results. You can also try re-indexing the sub-sites to see if that resolves the issue. Another possibility is that there may be a delay in the usage data processing timer job for those specific pages. If these are normal.

    Also please try to do a troubleshooting, check if the instantiation usage receiver is missing, you can run the following PowerShell to get information about the event receiver:

    $aud = Get-SPUsageDefinition | where {$_.Name -like "Analytics*"}  
    $aud | fl  
    $prud = Get-SPUsageDefinition | where {$_.Name -like "Page Requests"}  
    $prud | fl  


    Please check the , if both are , it means that the event receivers are disabled. We have to enable the Enable the both Event Receivers, and attache it to Usgae service application in the Content Farm. Please follow the steps in the following document: EnableReceiversfalse

    https://social.technet.microsoft.com/wiki/contents/articles/51478.sharepoint-2016-popularity-trends-and-usage-data-return-no-results.aspx (Note: Please note the last sentence in the document , it needs to wait 24 hours.)

    Hope it can help you. Thanks for your understanding.

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