how to request a refund on account upgrade

Question

I purchased 'azure account upgrade' by accidentally. This purchase was made 10 mins ago. I was charged CA$44.84 including tax. The invoice number is G047694726. I would like to request refund for this purchase.

Please advise how to request the refund online.

Thanks,

Barbara

Answer 1

@Barbara Chen Thanks for getting back. As mentioned in the screenshot the refund process requires a Support Ticket to be created with Microsoft. Please follow the below steps:

Sign into the Azure portal.

1. Search for "Help + support" in the search bar.
2. Select "Help + support" from the search results.
3. Click on Create a Support request

Then type refund as shown below:

Select the concerned Subscription as shown below:

Click on Contact Support and click on Create a support request:

Fill the below details:

Add the below details to describe your problem.

Information needed to process the refund request quickly:

• Refund amount
• Reason for the refund
• New Refund request or checking the status of an existing refund request

Go to Review + Create and then click on Submit. This will create a support request which will be used to refund the unexpected charges.

You can request a refund by submitting a request to Azure support and once your request is approved, you will be provided with the requested refund amount.

Hope this helps.