how to request a refund on account upgrade

Barbara Chen 20 Reputation points
2024-05-21T23:11:24.85+00:00

I purchased 'azure account upgrade' by accidentally. This purchase was made 10 mins ago. I was charged CA$44.84 including tax. The invoice number is G047694726. I would like to request refund for this purchase.

Please advise how to request the refund online.

Thanks,

Barbara

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Accepted answer
  1. navba-MSFT 18,980 Reputation points Microsoft Employee
    2024-05-22T15:27:42.1266667+00:00

    @Barbara Chen Thanks for getting back. As mentioned in the screenshot the refund process requires a Support Ticket to be created with Microsoft. Please follow the below steps:

    Sign into the Azure portal.

    1. Search for "Help + support" in the search bar.
    2. Select "Help + support" from the search results.
    3. Click on Create a Support request

    User's image

    Then type refund as shown below:
    User's image

    Select the concerned Subscription as shown below:User's image

    Click on Contact Support and click on Create a support request:

    User's image

    Fill the below details:
    User's image

    User's image

    Add the below details to describe your problem.

    Information needed to process the refund request quickly:

    • Refund amount
    • Reason for the refund
    • New Refund request or checking the status of an existing refund request

    Go to Review + Create and then click on Submit. This will create a support request which will be used to refund the unexpected charges.

    You can request a refund by submitting a request to Azure support and once your request is approved, you will be provided with the requested refund amount.

    Hope this helps.

    1 person found this answer helpful.

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