Getting Message user account does not exist in tenant

Jacob Hall 25 Reputation points

Trying to add a new user to outlook email. When I try to log in every time I get this message:

Request Id:

Correlation Id:

Timestamp: 2024-05-22T00:03:18Z

Message: AADSTS50020: User account '' from identity provider '' does not exist in tenant '' and cannot access the application '5d6........(Microsoft Outlook) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

This is not an external user and is clearly on my user list. Any ideas what to check?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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Accepted answer
  1. Sandeep G-MSFT 15,326 Reputation points Microsoft Employee

    @Jacob Hall

    I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "[The question author cannot accept their own answer. They can only accept answers by others] (**)", I'll repost your solution in case you'd like to "[Accept] (**)" the answer.


    Issue: Getting Message user account does not exist in tenant

    Solution: You had to change the email address then change it back to the account that you are trying to add.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

    2 people found this answer helpful.
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  1. Jacob Hall 25 Reputation points

    It finally just started working after I changed the email address then changed it back. Not sure why but will take the victory any way I can get it.

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