Why text of Outlook message is duplicated when replying or forwarding message?

Ieva Putrimiene 0 Reputation points
2024-05-22T07:12:05.14+00:00

Why text of Outlook message is duplicated when replying or forwarding message?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
5,004 questions
0 comments No comments
{count} votes

2 answers

Sort by: Most helpful
  1. Yanhong Liu 3,965 Reputation points Microsoft Vendor
    2024-05-22T07:33:20.58+00:00

    Hello,

    Thank you for posting in Q&A forum.

    This issue can be caused by a number of different reasons, such as incorrectly configured message forwarding or incorrectly configured Outlook rules.

    To resolve this issue and prevent duplicate items from appearing in Outlook, you need to find the specific cause of duplicate items in your Outlook account. Please refer to the following link:

    18 Reasons Why Outlook Duplicates Emails, Contacts, Tasks, and Calendar Entries | Outlook Freeware

    After checking and fixing the errors, you can resume normal Outlook operations and resolve duplicate emails.

    I hope the information above is helpful.

    Best Regards,

    Yanhong Liu

    ============================================

    If the Answer is helpful, please click "Accept Answer" and upvote it.

    0 comments No comments

  2. ChristyZhang-MSFT 21,671 Reputation points Microsoft Vendor
    2024-05-23T09:25:44.2966667+00:00

    Hi @Ieva Putrimiene ,

    Welcome to our forum!

    What do you mean about "text of Outlook message is duplicated"?

    Is that the original message is included below the new message when you reply to or forward an email message?

    If so, we have the option to exclude the original message, include the original message as an attachment, or change the appearance of the original message by using indention or indention prefixed with a vertical line. It's suggested that you could change the option:

    User's image

    More information: Change how the original message appears in replies and forwards.

    Hope to help you! If the above is not your case, please provide more information about your case for our better research.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.