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I changed my admin account to an internal account by accident on Azure

Viktor Naturkach 20 Reputation points
2024-05-22T16:45:47.2466667+00:00

I changed my admin account to an internal account by accident on Azure

And now I keep getting message - Selected user account does not exist in tenant 'Microsoft Services'

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Sandeep G-MSFT 15,326 Reputation points Microsoft Employee
    2024-05-23T08:26:32.2233333+00:00

    @Viktor Naturkach

    Thank you for posting this in Microsoft Q&A.

    Looks like you are getting an error like below,

    The selected user account does not exist in the "Microsoft Services" tenant and cannot access the application "...26e160ff0fc6". First, the account needs to be added as an external user in the tenant. Use a different account.

    I understand that when you're trying to login to the Entra ID Portal or trying to access any Entra services, you're running into the error message above.

    To hopefully help you in the right direction or resolve your issue, I'll share my findings below.

    Findings:

    When looking into your error message, I noticed that there are a few potential causes for this and to gain a better understanding of your issue:

    • If you've been able to login previously, can you try to login in using a private browsing session?
    • Are you able to share any login details to include a Correlation ID or timestamp? Keep in mind PII.

    If your user belongs to multiple tenants, you can try to navigate to the specific tenant using one of the URLs below.

    #Note: If you're still having issues, please try this from a private browsing session

    Additional Link:

    I hope this helps!

    If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

    Let me know if you have any further questions.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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  1. Babafemi Bulugbe 2,680 Reputation points MVP
    2024-05-22T17:31:38.2433333+00:00

    Hello Viktor Naturkach,

    Thank you for reaching out to the Microsoft Q&A Community.

    I understand you cannot access your tenant after changing your Admin account to an Internal account.

    Kindly click the link below to see the suggestions provided to fix this as the thread has the same query.

    https://learn.microsoft.com/en-us/answers/questions/1659537/i-changed-my-account-to-an-internal-account-by-acc

    Let me know if this helps.

    Babafemi