Hi Josef,
Thanks for your post. I totally understand your frustration on dealing with this issue. If the instructions provided above did not resolve your issue or if you encounter error codes different from those discussed above, proceed with the troubleshooting steps outlined below.
- Install the latest graphic drivers: Graphics drivers are essential for video playback, and outdated drivers may cause issues. To resolve this, update your graphics drivers to the latest version from the manufacturer's website.
- Check for System File Corruption: Run the System File Checker (SFC) to scan and repair corrupted system files. Open Command Prompt as an administrator and type sfc /scannow and press Enter.
- Conflicting third-party software: Other third-party software, especially media-related applications, may conflict with Windows Media Player. To resolve this, disable or uninstall third-party media-related software temporarily and see if the issue persists.
- Check Internet connection: If you are streaming content and encounter errors, ensure that your internet connection is stable. Buffering issues or interruptions in the connection can cause playback errors.
- Run Windows Media Player troubleshooter: Windows has built-in troubleshooters that can automatically fix common problems. Click the button below to run the Windows Media player troubleshooter.
Run the Windows Media Player troubleshooter
Alternatively, you can go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, and then select Windows Media Player to run the troubleshooter.
- Repair or reset Windows Media Player: If Windows Media Player is not working properly, you can try to repair or reset it to its default settings. To do this, Select Start > Settings > Apps > Installed Apps. Scroll down and click the three horizontal dots next to Windows Media Player and choose Advanced options, and click the Repair or Reset button. Note that resetting Windows Media Player will delete your custom settings and preferences, but not your media files or library.
- Uninstall and Reinstall Windows Media Player: If none of the above methods work, you can try to reinstall Windows Media Player on your PC.
- Select Start > Control Panel > Programs.
- Select Turn Windows features on or off and uncheck Media Features and click OK.
- Restart your computer.
- Revisit the same window and recheck Media Features and click OK.
- Restart your computer again.
- Revisit the same window and recheck Media Features and click OK.
- Restart your computer.
- Select Turn Windows features on or off and uncheck Media Features and click OK.
- Select Start > Control Panel > Programs.
If the above instructions fail to help, see the Windows Media Player support page.
Best Regards,
Ian Xue
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