Hello,
Thank you for posting in Q&A forum.
Here is a similar thread you can refer to: PL-300 Certification Renewal - Running into Error Trying to Renew - Training, Certification, and Program Support (microsoft.com)
If you need more information about Microsoft certifications and exams, we recommend you refer to the following links. Microsoft Training & Certification provides a dedicated support forum to help answer all your questions.
https://trainingsupport.microsoft.com/en-us/mcp/forum
Please note: You should avoid any personal information, because your posts will be publicly visible.
I hope the information above is helpful.
Best Regards,
Yanhong Liu
============================================
If the Answer is helpful, please click "Accept Answer" and upvote it.