Share via

AADSTS90072 USER ACCOUNT FROM IDENTITY PROVIDER DOES NOT EXIST IN TENANT

Gonzales, Caryl 0 Reputation points
2024-05-23T15:16:51.22+00:00

AADSTS90072 USER ACCOUNT FROM IDENTITY PROVIDER DOES NOT EXIST IN TENANT

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,404 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
20,170 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Akhilesh 6,740 Reputation points Microsoft Vendor
    2024-05-24T12:30:03.3866667+00:00

    Hi @Gonzales, Caryl

    Thanks for reaching out!

    The error code AADSTS90072 is due to the external account that the user signs in with doesn't exist on the tenant that they signed into; so the user can't satisfy the MFA requirements for the tenant. The account must be added as an external user in the tenant first. Sign out and sign in with a different Microsoft Entra user account.

    To resolve the issue, check if the user account exists in Azure AD Tenant. If the user doesn’t exist in the tenant, add them to your Azure AD. If the user is present, check if the invitation is accepted; If not, ask the user to accept the invitation.

    You can also refer this link to see if it can solve the problem for you: - https://windowsreport.com/aadsts90072/
    Hope this helps. Do let us know if you any further queries.

    Thanks,
    Akhilesh.

    If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.