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Server 2019 Print Server, copiers device settings reset to

Peter Keenan 0 Reputation points
2024-05-23T15:32:56.4566667+00:00

How can I prevent copier device configuration from resetting on my Windows 2019 print server when using Canon UFRII or Canon Generic Plus PCL6 drivers with Image-Runner Adv copiers? This happens when the device Information function is set to Manual or auto.

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
3,543 questions
Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
649 questions
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  1. Karlie Weng 15,681 Reputation points Microsoft Vendor
    2024-05-24T05:48:52.26+00:00

    Hello,

    The issue you're experiencing is likely due to the device information settings.

    If [Device Information] is set to [Automatic], you can obtain device information and automatically set device functions and optional accessory information.

    Please also confirm whether the problem occurred after disabling the device information function.

    After checking, the device information settings are the settings of the Canon printer itself, which is beyond the support scope of Microsoft. It is recommended that you contact Canon for specific consultation.

    If the Answer is helpful, please click "Accept Answer" and upvote it.

    1 person found this answer helpful.
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