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Outlook Web emails selection issue in conversation group view (Outlook add-in)

Andrey Nasonov 21 Reputation points
2024-05-23T15:34:17.34+00:00

We faced an issue when develop Outlook Web Plugin and added Office.context.mailbox.getSelectedItemsAsync handler:

OSF.DDA.Error {name: 'Internal Error', message: 'An internal error has occurred.', code: {…}}

No code, no description what exception raised.

We're looking for status:

if (t.status === Office.AsyncResultStatus.Succeeded)

And log to console exception. But that exception is not our.

But if we switch Outlook setting View -> Conversation -> Show each message separately all is working OK, without exceptions. How we can notify Outlook Web Developers about that issue?

Outlook
Outlook
A family of Microsoft email and calendar products.
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Office Development
Office Development
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Development: The process of researching, productizing, and refining new or existing technologies.
3,720 questions