Teams prompting for authenticator

Question

Today (May 23) our users starting getting prompted to use authenticator while using teams on desktop. Happens when signing in to teams and when trying to access files in a team. We have modern authentication set up and are using teams version 24102.2223.2870.9480.

The client version is 49/24041122315. Please advise as these prompts are massively hindering our work flow. Thanks!

Answer 1

Hi Lisa J

Thanks for the case description. When you use Teams on your desktop and receive a prompt to use an authenticator, it usually means that your organization has enabled multi-factor authentication (MFA). This is a security measure that requires you to provide a second form of authentication to protect your account from unauthorized users.

If you need to turn off MFA, please contact your administrator:

If you further need to turn off "Secure Default MFA", please refer to this reference (not recommended).

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