Azure OpenAI Service
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
4,098 questions
Issue with Assistants API - All Runs Queued
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 75%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Mrunaal
35
Reputation points
Hello,
I have been using the Assistants API (Python version) for the past month without any issues. However, today all of my runs are suddenly getting queued, and I can't find a way to resolve this; it worked fine yesterday. Chat completion works on the other hand. I wanted to confirm if this is a known issue on your end. If so, could you please provide an estimated time for the fix?
Details:
- API Version: 2024-02-15-preview
- Model: gpt-35-turbo-16k
Thank you for your assistance.
Azure OpenAI Service
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 74%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
AshokPeddakotla-MSFT 35,971 Reputation points Moderator2024-05-24T04:47:22.44+00:00 Mrunaal Greetings!
I'm checking on this issue internally update you as earliest. Appreciate your time and patience. -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 0%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Chris Belga 0 Reputation points2024-05-24T06:07:57.53+00:00 Same here. All runs are stuck on queued.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 88%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Shanley Rosero 0 Reputation points2024-05-24T06:10:22.39+00:00 Same issue here✋🏼, had an assistant deployed and working just fine yesterday, then suddenly noticed the chatbot we deployed keeps encountering a timeout. Turns out upon checking the log all runs seems to be stuck on
queuedstatus. -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 11%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Mario 5 Reputation points2024-05-24T12:38:05.8666667+00:00 Same issue. Glad to see I'm not alone, was pulling my hair out trying to understand what little bit of code changed.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 34%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Andres da Silva Santos 195 Reputation points2024-05-24T14:20:51.54+00:00 Same here... The REST API has the same behavior since yesterday.
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Andres da Silva Santos 195 Reputation points
2024-05-24T15:03:38.5+00:00 Any update? this is a blocking issue.
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Mario 5 Reputation points
2024-05-24T16:59:49.6633333+00:00 The assistant preview in the playground also has the problem. I've tried gpt3.5, 4, and 4o. Chat completions works, seems to be an assistants problem.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 65%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Abacherli, Samuel 0 Reputation points2024-05-24T17:01:33.4466667+00:00 Same issue.
Examples:
- thread_TAlQHyssLTpyqjLFncXifIHZ, run_mYxRbtHOtxJTFMHa4vy62CIk, queued
- thread_pDCF0mAE3FMciNXtpWH0TXbC, run_LEBL2jLhocH3PkDqBnjDCqSC, cancelling
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Mrunaal 35 Reputation points
2024-05-24T17:05:10.8033333+00:00 Although the status for the API shows green, the issue has been around for more than 12 hours. I would appreciate if the status page could be updated more accurately to reflect ongoing problems just like OpenAI did yesterday.
You can check the status here: Azure Status
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 49%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Krishna 0 Reputation points2024-05-24T21:10:55.1133333+00:00 Same Issues here. I am facing it for last 1 day all the message are getting queued and not getting completed
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Andres da Silva Santos 195 Reputation points
2024-05-24T21:16:30.9966667+00:00 For anyone trying to solve this issue. I changed my application to use another Azure instance in another Region and now it's working. Idk why, but worth the shot.
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Krishna 0 Reputation points
2024-05-24T21:17:23.4533333+00:00 If any updates? and if its starts working again, please let me know
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AshokPeddakotla-MSFT 35,971 Reputation points Moderator
2024-05-29T11:49:07.59+00:00 I'm waiting for an update from the team. Meanwhile, please try suggestions from Andres like using other region.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 66%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZS%3C/text%3E%3C/svg%3E)
Zamad Shakil 40 Reputation points2024-06-03T06:10:03.0466667+00:00 same issue here
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AshokPeddakotla-MSFT 35,971 Reputation points Moderator
2024-06-12T14:12:04.13+00:00 Mrunaal and Everyone,
Apologies for the delayed response. The issue has been mitigated.
Could you please check and update if you are still facing this issue?
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