how to access my azure student account, which is also linked to my personal account?

Sumaharika Peddireddy 0 Reputation points
2024-05-24T14:28:38.9266667+00:00

I have taken an Azure student account with my university mail. As I am graduating this month, I have added my personal account as an owner for my school account. I just accessed it once to make sure it's working, and I lost all my access to my Azure portal account and could not even log in to raise a support ticket. it's say the "More information required

Your organization needs more information to keep your account secure "

After clicking NEXT I see a message "Success!

Great job! You have successfully set up your security info. Choose "Done" to continue signing in.

Default sign-in method: Authenticator app or hardware token - code

Authenticator app"

I don't know what to do now help me please

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,879 questions
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  1. Gowtham CP 3,660 Reputation points
    2024-05-24T19:00:13.1033333+00:00

    Hello Sumaharika Peddireddy ,

    Thanks for reaching out in the Microsoft Q&A!

    To resolve the verification loop after adding your personal account as an owner to your Azure student account, first check your personal email, including spam folders, for a verification email from Microsoft. Contact your university's IT department to help complete the verification or regain access using your university credentials since you're graduating soon. If IT support isn't available, try logging into the Azure portal with your original university account. Avoid creating new support tickets if you can't access your university email. Additionally, set up an authenticator app for verification and update your security info with your personal contact details once access is regained.

    If you find this helpful, please accept this answer to close the thread. Thanks!

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