issue with my Authenticator app

Salim Al Rashdy 5 Reputation points

Dear Microsoft Support,

I hope this email finds you well. I am writing to bring to your attention an urgent issue I encountered during a recent chat session with your Accounts Team.

During the chat session, I was discussing an issue with my Authenticator app, which led to the loss of all my accounts. However, I was unexpectedly disconnected from the chat, possibly due to being kicked out by someone named David. Despite my attempts to reconnect, I was unable to resume the conversation.

Furthermore, I am experiencing difficulties with resetting my password, as the session times out consistently during the process. This issue is particularly concerning as my main email account, linked to numerous important accounts, is inaccessible.

I understand that the Accounts Team does not provide live chat or phone support. However, given the critical nature of my situation, I urge you to reconsider this policy. Many users, including myself, rely heavily on the prompt assistance of support staff in such urgent cases.

I kindly request your immediate attention and assistance in resolving this matter. Any guidance or support you can provide to regain access to my accounts would be greatly appreciated.

Thank you for your understanding and prompt action.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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